Utility vs. Usability Matrix
The Utility Over Usability Effect is a UX concept developed by Michael Buckley, proposing that utility (the value a product provides) can sometimes outweigh usability (the ease of interaction). This concept is best understood through the Usability vs. Utility Matrix.
Click the buttons below to explore how product preferences shift based on key factors.
How essential is the product to users?
How intuitive is the product to use?
Tolerable
High Utility
Ideal
Low Usability
High Usability
Obsolete
Low Utility
Superficial